Scandinavian Airlines (SAS) went into its second day of a widespread pilot strike today, Sunday. Tens of thousands of airline passengers are affected around the world.
Approximately 70 percent of the airline’s fleet has been grounded as a result of the pilot strike. About 170,000 passengers have been affected just over this weekend.
SAS official statement
SAS keeps informing its customers of the situation.
“Due to the strike another estimated 64,000 passengers will be affected when 587 flights are canceled across Scandinavia.”
SAS customer strike responses
The airline is mildly said swamped with customer inquiries. They are, as expected, having problems getting back to angry passengers.
SAS passengers are often venting their frustrations on Twitter.
“Hey SAS, I’ve been trying to contact you for a day now”, was the Twitter-message from one passenger.
SAS’ answer: “Our customer service is answering the phone as fast as they can. Try again”.
How does SAS try to remedy the strike-situation with customers?
Unable to reach Scandinavian Airlines’ customer service by phone the airline has attempted to remedy the situation to the best of their ability.
Passengers at airports have been offered free food while waiting in hours to find out about possible alternate flights.
But, that is a rather small remedy if you cannot get to that long-planned trip of a lifetime after working your butt off all year. Or, perhaps you need to get to an important business meeting?
Airlines all strive for reliability. When a strike hits the reliability factor goes down the tubes.
Don’t forget to claim your compensation!
If you hold a reservation on a SAS flight that was delayed for more than three hours or canceled altogether, check to see if you are entitled to compensation.
This is a passenger protection law in the EU.
What is the SAS pilot strike about?
According to SAS in Sweden, the pilots want a 13 percent wage increase. The airline calls their current wage already high, at an average pay of 93,000 Swedish Kroner (about US$10,230) a month.
It’s worth noting that the airline has realized a tremendous profit in the past few years. This was largely as a result of pilot pay sacrifices and low quality of life (pilot scheduling) issues on behalf of the pilots to help turn the airline around.
SAS FLIGHT STATUS INFO: Check to see operating & canceled flights here, in real-time!
Scandinavian Airlines has a link to the status of their flights HERE.
If you are affected by the SAS pilot strike, then I’d say this link is your best source for dynamic information and updates.
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